Shipping & Returns

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We ship our packages with MyParcel - PostNL and DHL


SENDING

Shipping with signature.
We do ship our items with signature.
We pay an extra amount which requires the operator to deliver only if you sign for delivery. The extra security serves as additional security for the guarantee of your order.


SHIPPING

The Netherlands


Free shipping package when you order from € 75.00.
For orders under € 75.00 you paid for sending the signature for receipt of your order within the Netherlands a contribution of € 5,00 incl. VAT.

Outside the Netherlands

To Austria 
No shipping you pack on orders from € 200.00. 
To send your order is below € 200.00 you paid to Austria 
contribution of € 13,90 incl. VAT. 
Delivery in Austria. 
On top of our delivery are 1 to 3 additional days for Austria. 
Delivery 5 days a week, Monday / Friday. 


In Belgium
No shipping you pack on orders from € 150.00.
To send your order under € 150.00 to Belgium you pay a
contribution of € 7,60 incl. VAT.
Delivery in Belgium.

On top of our delivery in Belgium are 1 por 2 extra days for Belgié.
Delivery 5 days a week, Monday / Friday.
In Flanders, the packets will be delivered on Tuesday / Saturday.


To Denmark
No shipping you pack on orders from € 200.00. 
To send your order is below € 200.00 you paid to Denmark
contribution of € 13,90 incl. VAT. 
We do not ship to the areas Faroe Islands and Greenland. 
Delivery in Denmark
On top of our delivery are 1 or 2 extra days for Denmark
Delivery 5 days a week, Monday / Friday. 


To Finland
No shipping you pack on orders from € 400,00. 
To send your order is below € 400.00 you paid to Finland
contribution of € 18,50 incl. VAT. 
Delivery in Finland
On top of our delivery are 2 or 4 extra days for Finland
Delivery 5 days a week, Monday / Friday. 


To France and Monaco
No shipping you pack on orders from € 200.00.
To send your order is below € 200.00 you paid to France and Monaco
contribution of € 13,50 incl. VAT.
We do not ship to the overseas territories (Department d'Outremer) of France
including French Guiana, Guadelopue, Martinique and Reunion Saint Martin.
Delivery in France and Monaco.
On top of our delivery are 1 or 2 extra days for France and Monaco.
Delivery 5 days a week, Monday / Friday.


To Germany 
No shipping you pack on orders from € 150.00. 
To send your order is below € 150.00 in Germany you paid 
contribution of € 8.00 incl. VAT. 
We ship in Germany not to Büsingen and Helgoland. 
Delivery in Germany. 
On top of our delivery are 1 or 2 extra days for Germany. 
Delivery 5 days a week, Monday / Friday. 


To Ireland
No shipping you pack on orders from € 400,00. 
To send your order is below € 400.00 you paid to Ireland
contribution of € 18,50 incl. VAT. 
Delivery in Ireland
On top of our delivery are 1 or 3 extra days for Ireland
Delivery 5 days a week, Monday / Friday. 

To Italy
No shipping you pack on orders from € 250.00. 
To send your order is below € 250.00 you paid to Italy.
contribution of € 14,50 incl. VAT.
We do not ship to the areas San Marino and the Vatican City.
Delivery in Italy
On top of our delivery are 3 or 4 extra days for Italy
Delivery 5 days a week, Monday / Friday. 


To Luxembourg
No shipping you pack on orders from € 175.00.
To send your order is below € 175.00 you paid to Luxembourg
contribution of € 10,90 incl. VAT.
Delivery in Luxembourg.
On top of our delivery are 1 or 2 extra days for Luxembourg.
Delivery 5 days a week, Monday / Friday.


To Portugal (including Azores and Madeira)
No shipping you pack on orders from € 400,00. 
To send your order is below € 400.00 you paid to Portugal (including Azores and Madeira)
contribution of € 18,00 incl. VAT. 
Delivery in Portugal (including Azores and Madeira)
On top of our delivery are 3 or 5 extra days for Portugal (including Azores and Madeira)
Delivery 5 days a week, Monday / Friday. 

 

To Spain, including Balearic Islands
No shipping you pack on orders from € 250.00. 
To send your order is below € 250.00 you paid to Spain including Balearic Islands
contribution of € 15,75 incl. VAT.
We do not ship to the areas Canary Islands
Delivery in Spain including Balearic Islands
On top of our delivery are 2 or 4 extra days for Spain including Balearic Islands
Delivery 5 days a week, Monday / Friday. 


To Sweden
No shipping you pack on orders from € 450.00. 
To send your order is below € 450.00 you paid to Sweden
contribution of € 20,00 incl. VAT. 
Delivery in Sweden
On top of our delivery are 1 or 3 extra days for Sweden
Delivery 5 days a week, Monday / Friday. 


To United Kingdom
No shipping you pack on orders from € 200.00.
To send your order is below € 200.00 you paid to the United Kingdom
contribution of € 11,20 incl. VAT.
We do not ship to the territories Gibraltar and the Channel Islands from United Kingdom
including Guernsey, Jersey, Alderney, Herm and Sark.
Delivery UK
On top of our delivery are 1 to 3 additional days for Vereningd Kingdom.
Delivery 5 days a week, Monday / Friday.

Do you want to order something for the United Kingdom? 
Do it now, this in connection with the Brexit.
You can order for the  United Kingdom until 6 October 2019.


For more information, please see our Terms and Conditions .


shipping, Track & Trace code
You will receive a Track & Trace code, a convenient way to track your parcel.
By completing a number and zip code on the page offrom the package deliverer you are immediately informed of the delivery status of your parcel.
In a few clicks you know exactly where your parcel is located. You see it even if the shipment is on its way to the delivery address.

Exceeds the postman can not at home, you will find a notice in the mail when the 2nd attempt stated. You can use the Track & Trace code also indicate if you want to receive the 2nd delivery.

Address other than your home address
When you order, you can specify whether you place your order to another address delivered want you home address.


Take-up pickup location PostNL
You can also pick up the package at one of 2,000 pickup locations PostNL.
A large portion of these locations are also evenings and weekends open.

Your order pick where and when you want?
Here everything possible pickup locations and hours in your area.
The pick-up locations also come into play during the ordering process, you can then click a pickup location.

Once you get a message that your order is shipped, the package is in most cases the next day from 16.00 ready to be picked up.
If you leave your mobile number to your data, your will also receive a notification by SMS when you can pick up your order, otherwise you can expect an e-mail.

Do not forget to bring your ID.
You must identify and acknowledge receipt.



International shipping, Track & Trace code 
You will receive a Track & Trace code, also a convenient way to follow package.

Delivery in Austria 
On top of our delivery are 2 to 4 additional days for Austria. 

Delivery in Belgium

In Flanders, the packets will be delivered on Tuesday / Saturday.
  
Delivery in Denmark
On top of our delivery are 2 or 3 extra days for Denamrk
We do not ship to the areas Faroe Islands and Greenland.

Delivery in France and Monaco
On top of our delivery are 2 to 3 additional days for France and Monaco.
We do not ship to the overseas territories (Department d'Outremer) of France
including French Guiana, Guadelopue, Martinique and Reunion Saint Martin.

Delivery in Germany 
On top of our delivery are 2 to 3 additional days for Germany. 
We ship in Germany not to Büsingen and Helgoland. 

Delivery in Italy
On top of our delivery are 4 or 5 extra days for Italy
We do not ship to the areas San Marino and the Vatican City.

Delivery in Luxembourg.
On top of our delivery are 2 to 3 additional days for Luxembourg.

Delivery in Spain including Balearic Islands
On top of our delivery are 4 or 5 extra days for Spain including Balearic Islands
We do not ship to the areas Canary Islands

Delivery UK
On top of our delivery are 2 to 4 days additional days for Vereningd Kingdom.
We do not ship to the territories Gibraltar and the Channel Islands from United Kingdom
including Guernsey, Jersey, Alderney, Herm and Sark.

Do you want to order something for the United Kingdom? 
Do it now, this in connection with the Brexit.
You can order for the  United Kingdom until 6 Ocotober 2019.

 

RETURN

Grace period

Right of withdrawal 'distance selling'. This means you can cancel your purchase within 14 days. This period begins on the day following receipt of the product.
During this grace period will you (the consumer) carefully handle the product and packaging. You will be the product only to unpack or use as necessary to assess whether to keep the product.

If you want to return the product will the product with all accessories and - if reasonably possible - in its original condition and packaging to us.

If products are specifically ordered alone is not always possible return.
This will be indicated in the tender.

Note: Enterprise customers are always excluded from the right of withdrawal.

Notification via our website contact us
You enter through our website customer contact   to us by you or part of your order you want to return order to us and why.
Help us to improve our service by specifying the reason for return.

If you wish to use you right of withdrawal will be required within 14 days after receipt of the product, to make known to Vitasel.
The express must be done via the contact form model withdrawal form
After you submit has to make you want to use the right of withdrawal, you must return the product within 14 days.
You have to prove that the goods are returned on time, for example through a proof of shipment.

 

Request return label
In your Track & Trace e-mail about your shipment, you will also find a link to request a return label, for the Netherlands & European Service countries.
Via this link you can easily return the package to us. During the process you pay the shipping costs.

You can also request a return label via our customer service contact details or via our e-mail info@vitasel.nl. You will receive an e-mail from us for your return label.
You send the package back to us and during the process you pay the amount for the shipping costs.

European service countries are: the Netherlands, Belgium, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Luxembourg, Austria, Slovenia, Slovakia, Spain, the Czech Republic and the United Kingdom.

 
____________________________________________________________________________

Model form for cancellation / return
- To
Vitasel shop
Nieuwe Schaft 3E
3991 AS HOUTEN
THE NETHERLANDS

 

Or via the requested return label
- To
MyParcel.nl
T.a.v. Vitasel return
PO Box 442
2130 AK HOOFDDORP
THE NETHERLANDS

I / we (*) hereby inform you that we are canceling / returning the agreement for the sale of the following goods (*):
………………………………………………………………………………………………………
………………………………………………………………………………………………………
………………………………………………………………………………………………………
- Ordered on the date: - Order number:
…………………………………………………………… ORD ………………………….
- Received on the date:
…………………………………………………………
- Name customer:
…………………………………………………………
- Customer address:
…………………………………………………………
………………………………………………………………………………………………………
- IBAN bank account:
……………………………………………………………………………………………………
- Customer signature (only when this form is submitted on paper)
………………………………………… ............
- Date:
…………………………………………………….
(*) Delete where not applicable

_____________________________________________________________________________


We encourage you to send a Track and Trace number that enables you to track your return.

When returning the product, the risk / liability of the product among consumers.

You may return the package to:
Vitasel / ASEL
Nieuwe Schaft 3E
3991 AS HOUTEN 
NETHERLANDS

In your Track & Trace e-mail about your shipment, you will also find a link to request a return label, for the Netherlands & European Service countries.
Via this link you can easily return the package to us. During the process you pay the shipping costs.
 
When we have received and processed your return, you will receive an e-mail confirmation. If you 1 week after returning your order have received no e-mail, please contact us by sending an e-mail from your account or using our contact data on our website.

Return costs
The cost of returning for you (the consumer) account and will not be reimbursed by us. Unstamped shipments Unfortunately we can not accept.

Back payments 
After receiving and checking the products, we will refund the amount of the relevant return product including the shipping costs paid (sending the product from our vitasel to you) as soon as possible, but no later than within 14 days after cancellation.

This is subject to the condition that the product has already been received back by us (Vitasel) or conclusive proof of complete return can be submitted.

If your order, by returning a portion of the products, falls below the order amount for free shipping. The free shipping of your package expires. We will then calculate the shipping costs that are not charged to you and deduct this from the amount to be reimbursed.
 
Upon repayment, the amount is refunded to the bank account number with which the item was paid.

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