Privacy Policy

 

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Content

  1. About our Privacy Policy
  2. Privacy Website
  3. Collected data and goal processing
    3.1. Webshop software - LightSpeed
    3.2. Payment precessors - Moillie
    3.3. Reviews - WebwinkelKeur
    3.4. Shipping and logistics - MyParcel-PostNL and DHL
    3.5. Invoicing and accounting
  4. Purpose of data processing
    4.1. General purpose of the processing
    4.2. Automatic collected data
    4.3. Participation in tax and criminal investigation
  5. Storage period
  6. Your rights
    6.1. Right of inspection
    6.2. Rectification right
    6.3. Right of transferability
    6.4. Right of objection and other rights
  7. Security
    7.1. Secure SSL connection
    7.2. Security Scan Web Store Approved
    7.3. Vitasel user data
    7.4. Servers
  8. Cookies
  9. Google Analytics
  10. Social media
  11. Third party websites
  12. Dutch text always decisive and binding
  13. Changes to the privacy policy
  14. Consultation and correction
  15. Contact regarding Privacy Policy
    15.1. Contact details

 


1. About our Privacy Policy

Vitasel living comfortably at home gives a lot to your privacy, to all persons who use its site and ensures that the personal information you provide is treated confidentially.
We use your data to process orders as quickly and easily as possible
We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services.
We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website ( www.vitasel-shop.nl ) and the services provided by Vitasel that are accessible to it at home.
The effective date of these conditions is May 22, 2018, with the publication of a new version, the validity of all previous versions expires.
This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties.
We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data processed by us.

If you have questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

 

2. Privacy Website

You are on the website of: https://www.vitasel-shop.nl/

Vitasel-shop offers online products that we have specially selected for our Vitasel customers comfortable living at home and is part of Vitasel

  • address: Nieuwe Schaft 3E 3991 AS HOUTEN NEDERLAND
  • Chamber of Commerce in Utrecht number: 73542660
  • VAT number: NL 859568040B01


When you visit our website we save:

  • your e-mail address when you post on this website;
  • your e-mail address if you communicate this to us;
  • all information that you voluntarily provide when you order (create account - guest account).

 

 

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

 

3. Collected data and goal processing

We use personal information to provide and invoice the following services:

  1. If you place an order in our webshop to process your order and to keep you informed about its progress;
  2. To make shopping at vitasel-shop as pleasant as possible, we store with your consent your personal details and the details regarding your order and the use of our services. This allows us to serve you better;
  3. To communicate (including sending messages);
  4. We do not send a newsletter.
    If we will send newsletters in the future, use your e-mail address for sending our newsletter, if you have registered for it.
    If you no longer wish to receive the newsletter, you can unsubscribe from our website;
  5. Carry out analyzes for reporting purposes;
  6. Provide information about you to third parties if you have given permission for this;
  7. Provide information about you to third parties if we are required to do so on the basis of legislation or regulations (eg investigative authorities);
  8. To check for the responsible conclusion and / or execution of the agreement;
  9. Securing, adapting and improving the website;
  10. Verify your identity and prevent fraud;
  11. Information about the use of our site and the feedback we receive from our visitors help us to further develop and improve our site.

     

    3.1. Web hosting - LightSpeed
    Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

     

    3.2. Payment processors - Mollie
    To handle a (part of) the payments in our webshop, we use the platform of Mollie (not for payment by bank transfer). Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal terms.

     

    3.3. Reviews - WebwinkelKeur
    We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur then you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on your own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

     

    3.4. Shipping and logistics - MyParcel and DHL
    If you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel and DHL to carry out the deliveries. It is therefore necessary that we share your name, address, housing details, telephone number and e-mail address with MyParcel and DHL. MyParcel and DHL uses this information only for the purpose of executing the agreement. In case MyParcel and DHL engages subcontractors, MyParcel also makes your data available to these parties.

     

    3.5. Invoicing and accounting
    We use the services / software of third parties to keep records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. They are obliged to confidentiality and will treat your information confidentially. They do not use your personal data for purposes other than those described above.

     

    4. Purpose of data processing

    4.1. General purpose of the operation
    We use your information solely for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide.
    We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we explicitly request permission.
    Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.


    4.2. Automatic collected data
    Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.


    4.3. Participation in tax and criminal investigation
    In some cases, Vitasel can live comfortably at home on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.


    5. Storage period

    We keep your information as long as you are a client with us. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we need to keep billing with your (personal data), so we will keep this data for as long as the applicable term is in effect. If you indicate that you no longer wish to use our service, our employees will no longer have access to your client profile and documents that we have produced in connection with your order.

    Vitasel does not store personal data in accordance with the law for longer than is necessary for the realization of the purposes for which they are collected or subsequently processed.

    The legal retention period for tax legislation says that certain data must be retained for 7 years.

    Google Analyst for reporting purposes, the retention period is set here on the minimum period of 14 months. At the end of the retention period, the data is automatically deleted on a monthly basis.

 

6. Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address.
In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself.
We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. All copies and copies of data you receive in the machine readable data message that we manage within our systems.

You are entitled at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way.

 

6.1. Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or are traceable to it. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data at the e-mail address known to us.

 

6.2. Rectification right
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

 

6.3. Right of transferability
You always have the right to have the data that we (Let) process and that relate to your person or that can be traced to this, be performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

 

6.4. Right of objection and other rights
You have the right to object to the processing of your personal data by or on behalf of Vitasel comfortably at home. If you object, we will immediately stop the data processing and await your handling of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

You also have the right to be subject to non-automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

 

7. Security


7.1 Secure SSL connection

Vitasel shop is Powered by Seoshop.
SEOshop webshops all work via a secure data storage point, which uses a secure connection with a 256 bit SSL certificate.

All data exchange between your webshop and the database is encrypted. Personal data, payment details and all other private data of customers are sent or saved encrypted.

Your webshop (Vitasel shop) is secured according to the 256 bit SSL standard. An SSL connection is an encrypted connection between the server and visitors. This SSL connection can easily be recognized by the https: // in the URL. On pages where data must be protected, such as in the checkout, customers will be directed to https://domainname.webshopapp.com. This is a secure environment.

 

7.2 Security scan Webshop Approved

Stichting Webwinkelkeur has entered into a partnership with Vitasel-shop to scan, test and identify security problems using the daily security scans using the industry standard software and methodologies.

Only websites that have this security certification tests may display the Stichting Webwinkelkeur Website security Trustseal. Our vulnerability scans are updated daily to ensure the most recent security threats are tested on this website.

7.2.1.Website scanning
The website is regularly scanned for vulnerabilities and security errors. Vitasel-shop is informed immediately when a potential vulnerability is discovered to minimize the number of affected customers.

7.2.2. Malware detection
Monitoring the website for malware and even blacklisting ensures that no customers are infected.

7.2.3. Monitor Uptime
The website is checked 24/7 for availability. As soon as (part of) the web shop stops responding, Vitasel-shop is informed to minimize downtime.

 

7.3. Vitasel user data.
A firewall and encryption measures are used to prevent unauthorized access to data.
Data is encrypted / encrypted both locally and in the backup.

7.4. Servers
The servers are located within the borders of the European Union, with which the EUDPD is complied with. The EUDPD imposes a number of basic requirements on the protection of personal data of European citizens. The EU DATA Protection Directive.

 

8. Cookies

We use cookies on this site. A cookie is a small file that is sent by an internet server and that installs itself on the hard disk of your computer. This file keeps track of the visited internet site and contains a number of details about this visit.
Cookies are used for the following reasons:

  • to register information sessions, such as information about what you add in your shopping basket;
  • to register information that is specific to you, such as the web pages you consulted to visit our site;
  • analysis objectives search engine (s).

 

What are cookies?
A cookie is information that a website stores on your computer so that when you return to the website at a later time, your browsing experience can be improved. A cookie does this by registering and using your preferences from a previous visit. This can be useful, for example, to facilitate the process when logging in.

Benefits

  • cookies help the website to customize it for you. For example, you can keep a wish list on this website, so that you can easily find out what interests you were later on;
  • cookies store website options and preferences so that you do not have to change certain settings every time you visit the website again;
  • cookies can be used to track illegal practices on the web.

 

Cons

  • Cookies violate your privacy, the majority of people prefer to remain anonymous when they surf the Internet. Therefore, remove the cookies on your computer regularly;
  • cookies are used indirectly to show you certain advertisements on websites. These ads are adjusted to your surfing behavior;
  • For example, cookies may collect the following information: The brand of computer you use, what software is on it, your e-mail address and interests. In short, cookies can facilitate your use of the internet, but if you are concerned about your privacy, it is advisable to regularly delete the cookies from your computer.

    Important to know: The use of cookies is safe. E-mail and telemarketing campaigns are not the result of cookies. Cookies do not store your e-mail address or telephone number, nor does it create a user-traceable profile with the help of cookies.
    For further information about cookies we refer to the website to delete cookies .

 

9. Google Analytics

To track how visitors use the Website and to keep track of how effective our Adwords ads are, we use Google Analytics. The obtained information is transferred together with the IP address of your computer to and stored by Google on servers in the United States. Read here the privacy policy of Google (link: http://www.google.com/intl/en/policies/privacy/ ). Google uses this information to keep track of how our Website is used, to provide reports about the Website to us and to provide its advertisers with information about the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. We have no influence on this.

Anonymize IP address in Google Analytics
In brief:
When a Google Analytics customer requests anonymization of an IP address, Google Analytics makes the address anonymous as soon as technically possible at the earliest possible stage in the collection network. The IP anonymization feature in Google Analytics sets the last byte of IPv4 IP addresses of users and the last 80 bits of IPv6 addresses to zeros in memory just after they are sent to the Google Analytics collection network. The full IP address is never stored on the hard disk in this case.

Vitasel-shop has set her Legal Mode at "SeoShop" to "strict", so IP masking is enabled.

This changes the way in which Goolge Analytics uses and stores the IP addresses of website users in our account (vitasel-shop).
When IP masking is enabled, Google Analytics deletes the last octet of the user's IP address before it is used and saved.
This somewhat reduces the accuracy of the geographical reporting.
For more information about IP masking we refer to the site of I P-masking - Google Analystic

Vitasel-shop also accepted the "Amendment data processing" in its Google Analytics account and set up data sharing with Google on.

A minor privacy violation is created with the above points.

 

You can disable web analysis by installing these tools on your computer.

Disconnection link for Google Analytics

Disconnection link for Adobe Anlytics

 

10. Social media

During your use of or interaction with one of our social media channels (such as Facebook and Pinterest), we may collect, store and store certain information about your activities on those social media channels - such as the frequency of your visits. For example, if you use the Facebook "like" button to indicate that you like one of our pages on apps, or if you tag one of your social media contacts or link to content you post, we will register this information. All content that you add on any of our social media sheet material is considered Data.

The information we collect through social media and other sites, including Facebook and Pinterest, sometimes includes personal information that is provided online and that is public. We ensure that with data we use, the source is correctly stated.

These social media and other sites usually have their own privacy policies that explain how they use and share your personal information. You must carefully review the privacy policy in question before using these sites to ensure that you are satisfied with the way your personal data is collected and shared.


11. Third party websites

The website contains hyperlinks to websites of third parties. Vitasel has no control over the websites of third parties to which it is linked.
A different privacy statement may apply to the websites of third parties.
Our privacy statement only relates to personal data obtained by Vitasel. Vitasel accepts no responsibility or liability for (the operation and / or content of) websites of third parties.

  • If you visit this external website by following the hyperlinks on our website.
  • If you have found our website by following hyperlinks from an external website.

 

We encourage you to consult the privacy policy of each site you visit and to contact the owner of the relevant website with questions or comments on this subject.

 

12. Dutch text always decisive and binding.

Our privacy statement applies to all services and websites of Vitasel.
This privacy statement is published in Dutch as well as in German and English.
If there are contradictions in the explanation of this privacy statement, the Dutch version is in force.

 

13. Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version.

 

14. Access and correction

If you want to know which data Vitasel has recorded about you, or if you want to change or delete data that you can not change via your My Account, you can contact us via our customer service contact form .

 

15. Contact regarding Privacy Policy

If you wish to respond to our privacy policy, please contact us via our customer service contact form .

 

15.1. Contact details

Vitasel comfortabel thuis wonen
Nieuwe Schaft 3E
3991 AS HOUTEN
The Netherlands

Telephone 0031 - (0) 30 - 363 42 47

E-mail info@vitasel.nl

Contact person for privacy matters
Anna van den broek

 

 

 

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